This Privacy Policy explains how Fitche Installation & Maintenance LLC (“Fitche”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit or use our website fitche.ae (the “Website”), contact us, or submit an enquiry.

We are committed to handling personal data responsibly and in line with applicable UAE data protection requirements.

1. Who We Are

Data Controller: Fitche Installation & Maintenance LLC
Address: Dubai, UAE
Email: info@fitche.ae

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the details above.

2. What Personal Data We Collect

Depending on how you use the Website, we may collect:

A) Information you provide

• Name, phone number, email address

• Your enquiry details (message content, service interest, location area)

• Any information you choose to share with us (e.g., project context, photos/attachments if you submit them)

B) Technical and usage information

• Device type, browser type, operating system

• IP address (or approximate location derived from it)

• Pages viewed, time on site, clicks, referral source

• Cookie identifiers and similar technologies (see Section 7)

C) Communications

• If you contact us via email, phone, or messaging links (e.g., WhatsApp), we may keep a record of the communication to respond and follow up.

3. How We Collect Your Data

We collect personal data when you:

• browse the Website (via cookies and similar tools);

• submit a form or enquiry;

• contact us by email/phone/messaging;

• interact with our pages on social platforms through links on the Website.

4. Why We Use Your Data

We use personal data for the following purposes:

Service enquiries and business communications

• to respond to your enquiries and requests;

• to understand your needs and prepare next steps (e.g., scheduling a call/site visit, clarifying scope);

• to maintain our internal records of communications.

Website operation and improvement

• to operate, maintain, and improve the Website;

• to understand Website performance and user experience;

• to troubleshoot issues and monitor security.

5. Legal Basis / Grounds for Processing

We process personal data only when we have an appropriate reason to do so, such as:

• your consent (e.g., where you submit an enquiry or accept cookies where required);

• steps taken at your request prior to entering into a business relationship (e.g., responding and preparing information you asked for);

• our legitimate interests, such as improving our Website, maintaining security, and managing communications—provided these interests do not override your rights;

• legal obligations, where applicable.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• ensure the Website functions properly;

• remember preferences;

• measure Website traffic and usage patterns;

• understand how users interact with the Website.

Where required, you may be shown a cookie notice/banner allowing you to accept or manage non-essential cookies. You can also control cookies through your browser settings (note that disabling certain cookies may affect Website functionality).

7. Sharing Your Data (Service Providers)

We do not sell your personal data.

We may share personal data with trusted third parties who help us operate the Website and manage communications, such as:

• website hosting and IT support providers;

• email and communication tools;

• analytics providers;

• CRM or enquiry management tools (if used);

• professional advisors where necessary (e.g., auditors, legal advisors).

These parties process personal data only on our instructions and for the purposes described in this Policy, and they are expected to apply appropriate confidentiality and security measures.

8. International Transfers

Some of our service providers may store or process data outside the UAE. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place (such as contractual protections and security measures) consistent with applicable requirements.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including:

• responding to enquiries and maintaining business records;

• meeting legal, accounting, or reporting requirements;

• resolving disputes or enforcing our agreements.

When personal data is no longer needed, we take reasonable steps to delete it or anonymize it.

10. Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely risk-free, but we take security seriously and continuously review our practices.

11. Your Rights

Subject to applicable UAE law, you may have rights in relation to your personal data, such as:

• requesting access to personal data we hold about you;

• requesting correction or updating of inaccurate data;

• requesting deletion of personal data in certain situations;

• objecting to or restricting certain processing;

• withdrawing consent where processing is based on consent.

To make a request, contact us at info@fitche.ae. We may need to verify your identity before processing certain requests. We will respond within a reasonable timeframe and as required by applicable law.

12. Third-Party Links

The Website may contain links to third-party platforms (e.g., social media, maps, messaging tools). We are not responsible for the privacy practices of third parties. Please review their privacy policies before sharing personal data with them.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when the latest version became effective. Continued use of the Website means you acknowledge the updated Policy.

14. Contact Us

Fitche Installation & Maintenance LLCEmail: info@fitche.aeAddress: Dubai, UAEWebsite: fitche.ae